Love Your Skin Too
Clinic Policies
Due to high demand for services and our commitment to providing our clients with the highest lever of service, we require all clients to adhere to the policies outlined below. Thank you for your understanding as w implement our updated policies to better serve our client, and to enure that client have access to as many appointment options as possible.
New Clients
All new clients booking an initial appointment will be required to pre-pay a non-refundable $25 fee in order to secure their appointment. This amount will be applied to the total balance of the first appointment. In the event that the client needs to cancel or reschedule their appointment, the $25 fee will be applied to the rescheduled appointment ONLY if the client provides at least 24 hours of notice before cancelling/rescheduling. If client cancels/reschedules within 24 hours or no shows their appointment, the entire $25 prepayment will be forfeited and Love Your Skin Too reserves the right to refuse client the right to reschedule at their discretion.
Appointment Booking, Rescheduling, & Cancellation
In order to ensure that our therapists are able to maintain a high standard of service, it is important that they are allowed enough time to properly consult with client and complete the scheduled appointment. Additionally, due to the high demand of our services, our goal is to ensure that all clients have access to appointments that fit their schedule. As such, the following policies apply to all appointments booked with Love Your Skin Too:
-Clients must arrive 10-15 minutes prior to their scheduled appointment time to ensure adequate time to complete consent forms and consult their therapist.
-If you are late to your appointment, Love Your Skin Too reserves the right to cancel your appointment time to ensure that your therapist is not late for their next appointment.
-If you arrive more than 15 minutes late to your appointment, Love Your Skin Too reserves the right to cancel your appointment and you may be charged a late-cancellation fee.
-Appointment Reminders: Clients will receive a confirmation text message when their appointment is booked. Clients will receive a text 3 days prior to their appointment with a link to confirm their appointment, and a third reminder 24 hours prior to their scheduled appointment.
-Cancellation/No-Show Policy: We understand that clients may need to adjust their appointment times. We kindly ask that clients provide a minimum of 24 hours notice when cancelling or rescheduling their appointment. Clients who cancel their appointment within 24 hours of their scheduled appointment time may be charged a 25% of scheduled appointment cancellation fee. Clients who cancel within 2 hours of their scheduled appointment time may be charged a 50% of scheduled appointment late cancellation fee. Clients who no-show will be charged a 75% of scheduled appointment late fee. Love Your Skin Too reserves the right to refuse booking for clients who no-show or late cancel more than once.
-Exceptions to the Cancellation/No-Show Policy: We understand that unforeseen circumstances happen. Cancellation fee may be waived in the case of personal injury, debilitating sickness or disease and genuine emergencies. This does NOT include: forgetting appointments/no-showing, last-minute work schedule changes, mismanaged scheduling/double-booking, running late and missing your appointment, replying to automated appointment reminders.
Payment Policies
We accept all major credit cards, as well as cash. Clients will be required to complete our credit card form and have a card on file in order to secure an appointment to protect Love Your Skin Too from late cancellations and no-shows. Payment for treatments is due in full at the time of service. Clients who do not pay their full balance on the same day of their service, or leave the premises without payment, will be immediately and permanently banned from the clinic and all future appointments will be cancelled.
By booking an appointment, you agree to the terms above.